Greetings to All: I want to thank everyone for their participation in the organizational assessment done by [Expensive Consultantancy Firm]. I have discussed their findings now on two occasions and feel this assessment and the implementation of recommendations are extremely important to our institutional health and viability. I am calling for a facilitated meeting with [...]

Committed to excellence, we provide supportive services necessary for learning, discovery, and service. We adopted the above mission statement a year ago… just last week we get told that we can no longer afford customer service and the department is being outsourced overseas.